Privacy notice

This notice explains what personal data The Money Back Club collects, why, and what rights you have.

What we collect

• Your name, email address and password (stored as a secure hash).
• Names of passengers you add, and for children, their date of birth if you give it.
• Flight and booking details you add, forward or upload.
• Your signature on letters of authority, with the time and IP address of signing.
• We don't collect or store bank details. Payouts are sent through Wise to your email address, and you give your bank details to Wise directly.
• Correspondence with airlines and dispute schemes about your claims.

Booking emails

When you forward or paste an email, we use an AI model (provided by Anthropic) to read the flight details from it. We delete the email content once we've extracted the details, and in any case within 30 days. We keep only the structured flight and passenger details.

Why we use it

To check your flights, make and pursue claims on your behalf (performance of our contract with you), to pay you, to meet legal and accounting obligations, and to prevent fraud.

Who we share it with

• Airlines, dispute resolution schemes, enforcement bodies and legal partners, only for your claims.
• Service providers who run our systems: hosting (Vercel), database (Neon), email (Resend), flight data providers, Anthropic for reading booking emails, and Wise for paying you (your name, email address and the amount).

How long we keep it

For as long as you're a member, and then for up to 6 years after your last claim closes, to meet legal and accounting requirements.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, object to how we use it, or complain to the Information Commissioner's Office. Email hello@themoneyback.club.